Frequently Asked Questions
If the support codes are displayed on the touch screen of the printer, refer to Error Has Occured.
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Error
Network
Printing
Scan
Security / Other
Error
- List of Support Codes for Printer Errors
- Message Is Displayed
- "1000" is displayed
- "1300" is displayed
- Disable notifications for "2114" error
Network
- Connecting to a Printer
- Solve Network Troubles with The Printer's Diagnostic Functions
- Cannot Find Printer on Network (Windows/macOS)
- Cannot Proceed Beyond Printer Connection Screen
- Connecting with Wireless Direct
- Change to Offline (Windows)/Cannot Communicate (Windows)
- Check the SSID and Encryption Key of the Wireless Router Connected to Your Computer or Smartphone
Printing
Scan
- Scanning Problems (Windows)
- Scanner Does Not Work (Windows)
- ScanGear (Scanner Driver) Does Not Start (Windows)
- Scan Utility Error Messages (Windows)
- ScanGear (Scanner Driver) Error Messages (Windows)
- Cannot Print (Scan) from Smartphone/Tablet
Security / Other
Questions not Listed Above
Network
- Printing Network Settings
- Switching Printer's Connection to Network or Devices
- Network Key (Password) Unknown
- Cannot Remember Printer's Administrator Password
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Message Appears on Computer During Setup
- Checking Network Information of Printer
- Restoring Printer's LAN Settings to Defaults
- USB Connection Problems
- Updating Printer Firmware
- Manual connect
- Network Solution 1-2-3
Printing
Scan
- Scanning Problems (macOS)
- Scan Results Are Unsatisfactory (Windows)
- Scan Results Are Unsatisfactory (macOS)
